Learn when you fit cancel CrossPay transfer, how refund dey reach your card, bank or wallet, and how automatic refund dey work if payout fail after collection.
You fit cancel transfer from your dashboard if we never collect the money.
| Status | You fit cancel? | Wetin go happen |
|---|---|---|
| Created | Yes | We go cancel the transfer sharp sharp |
| Collecting | Yes | We go stop the collection and start refund |
| Collected / Paying Out | No | Payout don already dey go |
| Completed | No | The money don land |
If we don already collect your payment before you cancel:
If transfer fail during payout (example, wrong recipient details), your money no lost. Plenty refunds dey start on their own inside minutes; the rest, our team go start am after dem check wetin happen — either way we go email you. You fit also use Try again for the failed transfer to start new transfer with correct details. If failed transfer no get refund or explanation inside 24 hours, contact support.
If you need to cancel transfer wey don already dey move, contact support sharp sharp through the chat widget or email support@crosspay.me.
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