Terms of Service
Last updated: 2026-04-01 · Version 1.0
1. Acceptance of Terms
By accessing or using CrossPay's services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our platform. These terms constitute a legally binding agreement between you and CrossPay Limited.
2. Description of Services
CrossPay provides cross-border money transfer services, allowing users to send funds from Nigeria to supported destination countries. Our services include currency exchange, payment processing, and beneficiary management. All transfers are subject to applicable regulations and compliance requirements.
3. Eligibility
You must be at least 18 years old and a resident of Nigeria to use CrossPay. Business accounts require valid business registration. You must provide accurate identification documents for KYC verification and maintain accurate account information at all times.
4. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access. You may not share your account with others or create multiple accounts. We reserve the right to suspend accounts that violate these terms.
5. Transfers and Payments
Transfer amounts are subject to daily and monthly limits based on your KYC verification tier. Exchange rates are provided at the time of transaction and are valid for the quoted duration only. Once a transfer is initiated and payment is confirmed, it may not be reversible. Processing times vary by destination and payment method.
6. Fees and Charges
CrossPay charges transparent fees displayed before you confirm each transfer. Fees include a percentage-based platform fee and may include a fixed fee depending on the corridor. Exchange rates include a spread over the mid-market rate. All fees are clearly shown before confirmation — there are no hidden charges.
7. Prohibited Activities
You may not use CrossPay for money laundering, terrorist financing, fraud, or any illegal activity. You may not circumvent transfer limits, provide false information, or use automated tools to access our services without authorization. Violations will result in immediate account termination and reporting to authorities.
8. Limitation of Liability
CrossPay is not liable for delays caused by banking networks, regulatory holds, or force majeure events. Our total liability for any claim shall not exceed the fees paid for the specific transaction in question. We are not responsible for losses due to incorrect beneficiary information provided by you.
9. Termination
Either party may terminate this agreement at any time. CrossPay may suspend or terminate your account for violations of these terms, suspicious activity, or regulatory requirements. Upon termination, pending transfers will be completed or refunded as applicable.
10. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through arbitration in Lagos, Nigeria, in accordance with the Arbitration and Conciliation Act.
11. Contact Us
For questions about these terms, contact us at [email protected] or write to CrossPay Limited, Victoria Island, Lagos, Nigeria.
See also