How CrossPay transfer costs work — the transfer fee covers our 0.1% margin plus payment provider costs, and the exchange rate margin is a separate line on your quote.
CrossPay shows your full cost before you confirm a transfer. Two lines make up what you pay, and both appear on every quote.
This is the single "Transfer fee" line on your quote. It is not only our own margin — it bundles together:
Because the provider's share is the bigger part, the transfer fee comes to a few percent of the amount you send — not 0.1%. The exact figure for your corridor and your amount is always on the quote.
To see it without signing up, open the currency converter for your pair and type an amount — the live quote breaks the fee out for you.
We base our rates on the mid-market rate and add a small margin (typically 1.0–1.2%, depending on the corridor) to cover hedging and FX provider costs.
That margin is built into the rate you receive, and it is also shown as its own "Exchange rate margin" line — on the calculator, the confirmation screen, your transfer details and your receipt. The mid-market rate and the rate we give you are both displayed, so you can check the difference yourself.
Across the corridors we run today, the two lines together come to roughly 6% of the amount sent. This varies with the corridor, the amount and the payment method, so treat it as a ballpark and the quote as the real number.
Every quote and confirmation screen shows the transfer fee, the exchange rate margin, the total cost and exactly what your recipient will receive — before you authorise anything.
Use the calculator on any transfer page to see the real-time cost for your corridor.
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