What to do if your CrossPay transfer fails or is delayed — common causes, how and when your money comes back to you, and how to retry with the same recipient details.
If your transfer fails after payment, your money is returned to you. Many refunds start automatically within minutes; the rest are handled by our team after a review of the failure — you'll be notified by email either way. Once a refund starts, it typically takes:
Contact our support team via the chat widget or email support@crosspay.me.
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