What to Do If Your Transfer Fails

Transfer Failed — What Now?

Common Reasons for Failure

1. Insufficient funds: Your payment method didn't have enough balance
2. Incorrect recipient details: Bank code or account number was wrong
3. Compliance hold: The transfer requires additional review
4. Payment timeout: The payment wasn't completed within the time limit

What Happens to Your Money?

If your transfer fails after payment, your money is automatically refunded. Refunds typically take:

1. Card payments: 3-5 business days
2. Bank transfers: 1-3 business days

How to Retry

1. Go to your transfer history
2. Find the failed transfer
3. Click Try again to start a new transfer with the same details
4. Double-check recipient information before confirming

Still Need Help?

Contact our support team via the chat widget or email support@crosspay.me.