What to Do If Your Transfer Fails
Steps to take if your international transfer fails or is delayed.
Transfer Failed — What Now?
Common Reasons for Failure
- Insufficient funds: Your payment method didn't have enough balance
- Incorrect recipient details: Bank code or account number was wrong
- Compliance hold: The transfer requires additional review
- Payment timeout: The payment wasn't completed within the time limit
What Happens to Your Money?
If your transfer fails after payment, your money is automatically refunded. Refunds typically take:
- Card payments: 3-5 business days
- Bank transfers: 1-3 business days
How to Retry
- Go to your transfer history
- Find the failed transfer
- Click "Retry" to start a new transfer with the same details
- Double-check recipient information before confirming
Still Need Help?
Contact our support team via the chat widget or email [email protected].
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