Find answers about CrossPay international transfers — how to send money, fees and exchange rates, KYC verification, payment methods, and troubleshooting help.
What to Do If Your Transfer Fails
What to do if your CrossPay transfer fails or is delayed — common causes, how and when your money comes back to you, and how to retry with the same recipient details.
Payment Declined — How to Fix It
Common reasons a CrossPay payment is declined — insufficient funds, card restrictions, daily limits or 3D Secure — plus step-by-step fixes to get it through.
Sent to Wrong Recipient — What to Do
What to do if you sent money to the wrong recipient on CrossPay — cancelling while it's processing, requesting a bank recall, and avoiding errors with validation.