Fix a problem with a CrossPay transfer — what to do when a payment is declined, when a transfer fails, or when you have sent money to the wrong recipient.
What to Do If Your Transfer Fails
What to do if your CrossPay transfer fails or is delayed — common causes, how and when your money comes back to you, and how to retry with the same recipient details.
Payment Declined — How to Fix It
Common reasons a CrossPay payment is declined — insufficient funds, card restrictions, daily limits or 3D Secure — plus step-by-step fixes to get it through.
Sent to Wrong Recipient — What to Do
What to do if you sent money to the wrong recipient on CrossPay — cancelling while it's processing, requesting a bank recall, and avoiding errors with validation.