Sent to Wrong Recipient — What to Do

Wrong Recipient Details

If you entered incorrect recipient details, the steps you can take depend on the status of your transfer.

Transfer Is Still Processing

If your transfer has not yet been completed:

1. Go to History in your dashboard
2. Find the transfer and check its status
3. If the status is Pending or Processing, you may be able to cancel it
4. Click Cancel transfer if the option is available

Transfer Already Completed

If funds have already been delivered to the wrong account:

1. Contact our support team immediately with your transfer reference number
2. We will work with the recipient bank to attempt a recall
3. Bank recalls are not guaranteed and may take several business days

How to Avoid This

1. Always double-check recipient bank details before confirming
2. Use the Validate Account button to verify the account name matches your intended recipient
3. Save verified recipients to your beneficiary list for future transfers